Genesys Cloud CX Professional — Question 132

If there are more than ________ agents within a single Management Unit in Genesys Cloud, you can split the agents across different Management Units.

Answer options

• A. 500
• B. 1000
• C. 1500
• D. 5000

Correct answer: B

Explanation

The correct answer is B, as Genesys Cloud allows for a maximum of 1000 agents per Management Unit. If this limit is surpassed, it becomes necessary to split agents into different Management Units. Options A, C, and D do not reflect the correct threshold for splitting agents.