Genesys Cloud CX Professional — Question 136

Which of the following features is unavailable if you are a PCI-compliant Genesys Cloud CX organization and have the PCI DSS setting enabled?

Answer options

• A. Calling Address
• B. Protocol Capture
• C. Media Capture
• D. SIP Access Level

Correct answer: C

Explanation

The correct answer is C, Media Capture, as it is restricted under PCI compliance to protect sensitive payment information. The other options, A (Calling Address), B (Protocol Capture), and D (SIP Access Level), are still available for use in a PCI-compliant environment.