Genesys Cloud CX Professional Free Practice Exam Questions

145 real Genesys Cloud CX Professional exam questions with answers and AI explanations. Genesys certification prep — page 2 of 15.

1. Question 11: Which of the following components can be added to scripts? (Choose four.)
2. Question 12: When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)
3. Question 13: What additional functionality does Communicate bring to Genesys Cloud CX?
4. Question 14: Which of following file formats are available to export a report? (Choose three.)
5. Question 15: Which of the following best defines the performance view for Agents?
6. Question 16: Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.
7. Question 17: Select the factors which can cause report generation failures and increased runtimes. (Choose two.)
8. Question 18: Which of the following Edge features provides client and server-side call matching?
9. Question 19: In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:
10. Question 20: Which of the following is not a Quality Management feature?