Genesys Cloud CX Professional — Question 19

In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:

Answer options

• A. Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud CX.
• B. Creating a number-plan to identify premium-rate numbers.
• C. Manually training users to prevent calling premium-rate numbers.
• D. Configuring trunks to identify premium-rate numbers.

Correct answer: B

Explanation

The correct answer is B because creating a number plan allows the system to automatically recognize and restrict access to premium-rate numbers. Options A and D suggest manual interventions that do not effectively block calls, while C relies on user compliance rather than a technical solution.