Genesys Cloud CX Professional — Question 18

Which of the following Edge features provides client and server-side call matching?

Answer options

• A. SIP gateway
• B. SIP proxy
• C. Media server
• D. Call broker

Correct answer: B

Explanation

The SIP proxy is responsible for facilitating call matching by acting as an intermediary for signaling between clients and servers. The SIP gateway connects different types of networks, the Media server handles media streams, and the Call broker manages call routing but does not specifically focus on call matching like the SIP proxy does.