Genesys Cloud CX Professional — Question 17

Select the factors which can cause report generation failures and increased runtimes. (Choose two.)

Answer options

• A. Adjusting report parameters in order to include fewer agents, queues, and interactions.
• B. Running reports during peak hours.
• C. Reviewing and ensuring the usage of scheduled reports.
• D. Asking every team member to run and save a copy of the report.

Correct answer: B, D

Explanation

The correct answers are B and D. Running reports during peak hours can significantly strain system resources, leading to failures and longer runtimes, while asking every team member to generate the report increases the load on the reporting system. Options A and C, however, focus on optimizing report parameters and managing scheduled reports, which would not cause failures or increased runtimes.