Genesys Cloud CX Professional — Question 16

Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.

Answer options

• A. True
• B. False

Correct answer: B

Explanation

The correct answer is B, as phone redundancy does not guarantee that active calls will not disconnect when the connection to the Edge is lost. While redundancy aims to provide reliability, it cannot maintain active calls without an active connection to the Edge.