Genesys Cloud CX Professional — Question 20

Which of the following is not a Quality Management feature?

Answer options

• A. Evaluation Forms
• B. Policies
• C. Scheduling
• D. Interaction Recording

Correct answer: C

Explanation

The correct answer is C, Scheduling, as it is primarily related to time management and resource allocation rather than directly associated with quality management processes. Evaluation Forms, Policies, and Interaction Recording all pertain to assessing and maintaining quality standards.