Genesys Cloud CX Professional Free Practice Exam Questions

145 real Genesys Cloud CX Professional exam questions with answers and AI explanations. Genesys certification prep — page 6 of 15.

1. Question 51: What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?
2. Question 52: A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.…
3. Question 53: Policies automate repetitive quality management tasks. Which of the following items could be defined as policies? (Choose three.)
4. Question 54: Select all access level permission types for workspace (Documents > Workspace) membership. (Choose three.)
5. Question 55: _________ binds the numbering plan with the trunk.
6. Question 56: Sam wants to install the reporting app on his iPad to access metrics. Which of the following apps does he need to install?
7. Question 57: Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)
8. Question 58: Which report displays the length of each session for one or more agents over a specified period of time?
9. Question 59: While Alex is monitoring queue reports, Sam deletes an inactive agent from the queue. Will this affect the metrics that Alex is monitoring?
10. Question 60: The status of agents, whether active or inactive, does not impact metrics in queue reports, however, active agents appear on/affect agent reports.