Genesys Cloud CX Professional — Question 58

Which report displays the length of each session for one or more agents over a specified period of time?

Answer options

• A. Agent Activity Summary Report
• B. Agent Metrics Report
• C. Agent Login-Logout Details Report
• D. Agent Quality Details Report

Correct answer: C

Explanation

The correct answer is C, as the Agent Login-Logout Details Report specifically tracks the login and logout times of agents, allowing for the calculation of session lengths. The other reports focus on different metrics such as activity summaries, performance metrics, and quality details, which do not provide session length data.