Genesys Cloud CX Professional — Question 57

Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

Answer options

• A. Languages
• B. Medians
• C. Skills
• D. Index Ratings
• E. Knowledge levels

Correct answer: A, C

Explanation

The correct answers, A and C, relate to the specific capabilities and language proficiencies of agents, ensuring that they can effectively assist customers. Options B, D, and E do not directly influence the routing of interactions based on agent qualifications.