Genesys Cloud CX Professional — Question 59

While Alex is monitoring queue reports, Sam deletes an inactive agent from the queue.
Will this affect the metrics that Alex is monitoring?

Answer options

• A. Yes
• B. No

Correct answer: B

Explanation

The correct answer is B because deleting an inactive agent does not influence the performance metrics that are being tracked; these metrics are based on active agents and their performance. Therefore, since the agent was inactive, their removal will not alter the data Alex is monitoring.