Genesys Cloud CX Professional — Question 60

The status of agents, whether active or inactive, does not impact metrics in queue reports, however, active agents appear on/affect agent reports.

Answer options

• A. True
• B. False

Correct answer: A

Explanation

The correct answer is A, as the status of agents does not affect queue metrics but does influence agent reports where only active agents are counted. Option B is incorrect because it suggests that agent status does affect queue metrics, which is not the case.