Genesys Cloud CX Professional — Question 61

Which of the following is NOT a Genesys Cloud CX Collaborate feature?

Answer options

• A. Text Chat
• B. AI Chat
• C. Video Chat
• D. Content Management

Correct answer: B

Explanation

The correct answer is B, AI Chat, as it is not included as a feature in Genesys Cloud CX Collaborate. Options A, C, and D—Text Chat, Video Chat, and Content Management—are all features provided by the platform.