Genesys Cloud CX Professional — Question 62

You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

Answer options

• A. Resend the invite.
• B. Add John to Genesys Cloud CX again so that a new invitation will be generated.
• C. Submit a ticket to Genesys Cloud CX support.
• D. Tell John to be patient and wait for the email to arrive.

Correct answer: A

Explanation

The best course of action is to resend the invite, as it directly addresses the issue of John not receiving his email. Adding him again may lead to complications, submitting a ticket could delay the process, and telling him to wait does not resolve the immediate access problem.