Genesys Cloud CX Professional — Question 52

A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?

Answer options

• A. The user may have deleted the icon.
• B. The user is not assigned the appropriate role.
• C. The user's phone is unplugged.
• D. The phone number is being used by a different user.

Correct answer: B

Explanation

The correct answer is B because users need specific role assignments to access certain features, including the call icon. Option A is incorrect as users cannot delete system icons; option C is not relevant to the icon's presence; and option D does not affect the display of the call icon in the interface.