Genesys Cloud CX Professional Free Practice Exam Questions

145 real Genesys Cloud CX Professional exam questions with answers and AI explanations. Genesys certification prep — page 4 of 15.

1. Question 31: Under which container is Queue available?
2. Question 32: Which options can be configured when setting up a queue? (Choose two.)
3. Question 33: Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?
4. Question 34: Select the categories of Prompts in Architect. (Choose two.)
5. Question 35: Which of the following statements about scripts is true?
6. Question 36: If you have not created any additional templates, you will have several default template options when creating a new script. These default templates are: (Choo…
7. Question 37: Which of the following items need to be configured for an outbound campaign? (Choose three.)
8. Question 38: Which of the following statements is NOT true regarding Management Units?
9. Question 39: How do you represent your organization when you contact the Genesys Cloud CX support team?
10. Question 40: What level of permissions does a user require to view the organization settings?