Genesys Cloud CX Professional — Question 38

Which of the following statements is NOT true regarding Management Units?

Answer options

• A. Agents that handle the same set of interactions should belong to the same management unit.
• B. Management Units partition agents and interactions into logical groups.
• C. A maximum of 100 agents can be added to a single Management Unit.
• D. They help you create, manage, and view schedules for a group.

Correct answer: C

Explanation

The correct answer is C because it incorrectly states the limit on the number of agents in a Management Unit. The other options accurately describe the functions and organization of Management Units, emphasizing their role in logically grouping agents and interactions.