Genesys Cloud CX Professional — Question 37

Which of the following items need to be configured for an outbound campaign? (Choose three.)

Answer options

• A. Agents
• B. Evaluation Forms
• C. Contact Lists
• D. Campaigns
• E. Dialing Modes

Correct answer: A, C, E

Explanation

The correct answer includes Agents, Contact Lists, and Dialing Modes, as these are essential for executing an outbound campaign. Evaluation Forms and Campaigns, while important for overall operations, do not directly impact the configuration needed for the outbound aspect.