Genesys Cloud CX Professional — Question 36

If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)

Answer options

• A. Blank Script
• B. Default Callback Script
• C. Default Inbound Script
• D. Default Outbound Script
• E. Collection Script Template
• F. Sales Script Template

Correct answer: A, B, C, D

Explanation

The correct options A, B, C, and D are standard templates provided by the system for script creation. Options E and F represent additional templates that are not included by default and must be created separately.