Genesys Cloud CX Professional — Question 35

Which of the following statements about scripts is true?

Answer options

• A. Scripts can be used for inbound interactions only.
• B. Scripts are only used to configure flows when setting up Architect.
• C. Scripts can be used in all types of interactions.
• D. Scripts may be used for outbound dialing campaigns only.

Correct answer: C

Explanation

The correct answer is C because scripts are versatile tools that can be applied to various interaction types, not just limited to inbound or outbound scenarios. Options A, B, and D incorrectly restrict the use of scripts to specific interaction types or functionalities.