Genesys Cloud CX Professional — Question 32

Which options can be configured when setting up a queue? (Choose two.)

Answer options

• A. Wrap-up Codes
• B. ACD Skills
• C. Utilization
• D. Alerting Timeout
• E. Inbound Flows

Correct answer: A, D

Explanation

Wrap-up Codes and Alerting Timeout are both settings that can be adjusted when configuring a queue. ACD Skills and Inbound Flows are related to call routing and skill assignments, while Utilization pertains to resource management rather than queue setup.