Genesys Cloud CX Professional — Question 33

Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

Answer options

• A. Dialog boxes
• B. Scripts
• C. Toast pop-ups
• D. IVR prompts

Correct answer: B

Explanation

Scripts are specifically designed to present information to agents and facilitate the collection or updating of caller details. Dialog boxes and toast pop-ups do not have the same capability to guide agents through information collection, and IVR prompts are focused on interaction before reaching an agent.