Genesys Cloud CX Professional Free Practice Exam Questions

145 real Genesys Cloud CX Professional exam questions with answers and AI explanations. Genesys certification prep — page 13 of 15.

1. Question 121: Which of the following components can be added to scripts? (Choose four.)
2. Question 122: The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)
3. Question 123: What is a major advantage of the Genesys Cloud CX environment being a collection of microservices?
4. Question 124: Select the types of Phone Trunks available in Genesys Cloud CX. (Choose two.)
5. Question 125: Which of the following is used to design and personalize your own working environment, allowing you to configure and store custom views for future use?
6. Question 126: Which protocol is used to transport digitized audio?
7. Question 127: What type of trunk would you configure to connect to Polycom Phones?
8. Question 128: Which dialing mode reduces the risk of an abandon?
9. Question 129: A system administrator needs to embed Genesys Cloud into the CRM interface so agents can manage interactions without switching between applications. Which of t…
10. Question 130: A contact center supervisor notices that customer interactions are being routed to agents who do not have the necessary expertise to resolve issues efficiently…