Genesys Cloud CX Professional — Question 122

The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)

Answer options

• A. The maximum capacity that an agent may handle simultaneously for each supported media type.
• B. The after call work time for each media type.
• C. Time that an agent may spend on each media type.
• D. Media types that can interrupt current interactions that an agent is handling.

Correct answer: A, D

Explanation

The correct answers are A and D because the Utilization feature allows for the configuration of the maximum capacity of interactions an agent can handle (A) and the types of media that can interrupt current interactions (D). Options B and C relate to agent work time but do not pertain to the specific configurations available within the Utilization feature.