Genesys Cloud CX Professional — Question 123

What is a major advantage of the Genesys Cloud CX environment being a collection of microservices?

Answer options

• A. Easier to isolate and correct bugs
• B. Distributed data management
• C. Increased scalability and flexibility

Correct answer: C

Explanation

The correct answer is C because microservices allow for independent scaling of components, leading to greater flexibility and the ability to manage varying loads efficiently. Options A and B, while beneficial, do not capture the primary advantage of scalability and flexibility that microservices provide.