Genesys Cloud CX Professional — Question 128

Which dialing mode reduces the risk of an abandon?

Answer options

• A. Power
• B. Progressive
• C. Agentless

Correct answer: B

Explanation

The correct answer is B, Progressive dialing, which allows agents to be available for calls before they are connected, thus reducing the likelihood of abandoned calls. A, Power dialing, often results in more calls being initiated than agents can handle, increasing the risk of abandonment, while C, Agentless, does not involve live agents and is not applicable in this context.