Genesys Cloud CX Professional — Question 129

A system administrator needs to embed Genesys Cloud into the CRM interface so agents can manage interactions without switching between applications. Which of the following platforms support embedded clients for Genesys Cloud? (Choose two.)

Answer options

• A. Oracle
• B. Salesforce
• C. Zendesk
• D. Zoho
• E. HubSpot

Correct answer: B, C

Explanation

Salesforce and Zendesk are both recognized for their support of embedded clients for Genesys Cloud, allowing seamless interaction management within the CRM interface. Oracle, Zoho, and HubSpot do not provide this functionality for Genesys Cloud integration.