Genesys Cloud CX Professional Free Practice Exam Questions

145 real Genesys Cloud CX Professional exam questions with answers and AI explanations. Genesys certification prep — page 10 of 15.

1. Question 91: Which view helps supervisors analyze performance issues with a specific skill in one or more queues?
2. Question 92: Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?
3. Question 93: Which dialing mode allows the agent to see customer information before dialing?
4. Question 94: Genesys Cloud CX Collaborate supports video chat with up to ____ people simultaneously.
5. Question 95: When you change an agent’s queue status from On Queue to Off Queue, what is the agent’s status displayed as in the view?
6. Question 96: When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)
7. Question 97: Where can DID Numbers be assigned to? (Choose three.)
8. Question 98: Which one of the following Genesys Cloud CX configuration options provides a way to ensure that phones of a specific make and model are all deployed with the s…
9. Question 99: Anyone who has access to the dashboards has the ability to make them public.
10. Question 100: What is the maximum file size that can be uploaded onto Genesys Cloud CX?