Genesys Cloud CX Professional — Question 91

Which view helps supervisors analyze performance issues with a specific skill in one or more queues?

Answer options

• A. Agents
• B. Queues Activity
• C. Skills Performance
• D. Interactions

Correct answer: C

Explanation

The correct answer is C, as the Skills Performance view is specifically designed to assess how well certain skills are being performed in various queues. The other options, while relevant to performance monitoring, do not focus on skill-specific issues, making them less suitable for this analysis.