Genesys Cloud CX Professional — Question 92

Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?

Answer options

• A. Public Interface Services
• B. Core Services
• C. Communication Services
• D. Application Services

Correct answer: B

Explanation

The correct answer is B, Core Services, as it encompasses the management of account configurations and user memberships. The other options, while related to different functionalities within the platform, do not specifically handle the tasks mentioned in the question.