Genesys Cloud CX Professional — Question 93

Which dialing mode allows the agent to see customer information before dialing?

Answer options

• A. Progressive
• B. Predictive
• C. Proview
• D. Power

Correct answer: C

Explanation

The correct answer is C, Proview, as it provides agents with customer information before the call is initiated, allowing for more personalized interactions. Options A and B, Progressive and Predictive, do not offer this feature, as they focus on dialing efficiency rather than pre-call information. Option D, Power, is also not designed for pre-dialing customer insights.