Genesys Cloud CX Professional — Question 95

When you change an agent’s queue status from On Queue to Off Queue, what is the agent’s status displayed as in the view?

Answer options

• A. Available
• B. Busy
• C. Away
• D. Break

Correct answer: A

Explanation

When an agent's status is changed from On Queue to Off Queue, they are marked as Available, indicating they are not currently handling calls. The other options, Busy, Away, and Break, do not accurately represent the status of an agent who is not in the queue but is still ready to take calls.