Genesys Cloud CX Professional — Question 13

What additional functionality does Communicate bring to Genesys Cloud CX?

Answer options

• A. Knowledge-based features, such as FAQs and communities.
• B. Unified communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.
• C. Call center features, such as ACD and scripting.
• D. Directory capabilities, such as advanced search, profiles, and keyword searching.

Correct answer: B

Explanation

The correct answer, B, highlights the unified communications capabilities that enhance Genesys Cloud CX by integrating various communication methods. Options A, C, and D refer to features that do not specifically relate to unified communications, thus they do not capture the additional functionality provided by Communicate.