Genesys Cloud CX Professional — Question 140

Through the DNIS Performance view, you can identify performance issues due to a decline in call volumes and longer wait times for DNIS numbers.

Answer options

• A. True
• B. False

Correct answer: A

Explanation

The correct answer is True because the DNIS Performance view specifically highlights issues such as lower call volumes and extended wait times for DNIS numbers. Conversely, stating that it is False would imply that the DNIS Performance view does not provide insights into these performance issues, which is incorrect.