Genesys Cloud CX Professional — Question 83

Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

Answer options

• A. Workgroups
• B. Rooms
• C. Groups
• D. Roles

Correct answer: D

Explanation

The correct answer is D, as Roles in Genesys Cloud CX define the specific permissions and rights granted to users. Workgroups, Rooms, and Groups serve different purposes, such as organizing users or managing resources, but they do not directly assign rights and permissions like Roles do.