Genesys Cloud CX Professional — Question 82

The license used by a user is determined by the permissions enabled in the roles assigned to that user.

Answer options

• A. True
• B. False

Correct answer: A

Explanation

The statement is correct because a user's license permissions are directly linked to the roles assigned to them, which dictate what actions they can perform. Conversely, if a user has no roles assigned or the roles do not provide necessary permissions, the license would not be effectively utilized.