Genesys Cloud CX Professional — Question 85

Alerts that have been read are not included in the alert count, even if they are still active.

Answer options

• A. True
• B. False

Correct answer: A

Explanation

The correct answer is 'True' because once alerts are read, they do not contribute to the count, even if they remain active. The statement is accurate as it reflects the behavior of the alert system, while 'False' contradicts this functionality.