Genesys Cloud CX Professional — Question 27

You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.
What binds the phone's settings in Genesys Cloud CX to a physical phone?

Answer options

• A. Phone model
• B. Base settings
• C. Phone name
• D. Hardware ID (MAC address)

Correct answer: D

Explanation

The Hardware ID (MAC address) is unique to each physical phone, which allows Genesys Cloud CX to specifically associate the configuration with that device. Other options like phone model, base settings, and phone name do not provide the unique identification needed to bind to a specific physical phone.