Genesys Cloud CX Professional — Question 28

Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time.
Which of the following options would help him perform his task?

Answer options

Correct answer: C

Explanation

The correct answer is C, Workspaces, as they provide a centralized location for tracking and analyzing agent performance data. Options A (Documents) and B (Directory) do not offer the necessary tools for performance analysis, while D (Activity) may provide some insights but lacks the comprehensive tracking capabilities of Workspaces.