Genesys Cloud CX Professional — Question 26

Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)

Answer options

• A. AI
• B. VR
• C. Digital
• D. Human Capital Management
• E. Workforce Engagement

Correct answer: A, C, E

Explanation

The correct options A, C, and E represent the add-on features that enhance the capabilities of Genesys Cloud CX, focusing on artificial intelligence, digital channels, and workforce management. Options B and D do not pertain to the specific add-ons offered by Genesys Cloud CX, as VR is not a feature associated with this platform and Human Capital Management is not a core add-on.