Genesys Cloud CX Professional — Question 30

Amelia is changing departments within the organization and has a new manager. Currently, Genesys Cloud CX is not synchronized with the HR systems.
What steps should you take to update her reporting structure in Genesys Cloud CX?

Answer options

• A. Do nothing. Genesys Cloud CX will update everything automatically.
• B. Update her manager in her profile. Genesys Cloud CX will automatically update her place in the hierarchy.
• C. Update her peers. Genesys Cloud CX will then update her manager automatically.
• D. Update her manager and her peers in her profile.

Correct answer: B

Explanation

The correct answer is B because updating Amelia's manager in her profile allows Genesys Cloud CX to automatically adjust her position within the organizational hierarchy. The other options are incorrect as A suggests inaction, C implies that updating peers alone can affect her reporting structure, and D includes unnecessary steps that do not directly address the change in manager.