Microsoft Dynamics 365 Fundamentals (CRM) Free Practice Exam Questions

75 real Microsoft Dynamics 365 Fundamentals (CRM) exam questions with answers and AI explanations. Microsoft certification prep — page 7 of 8.

Question 153: A company uses Dynamics 365 Sales. You need to create a forecast in Dynamics 365 Sales so that the sales director will be able to predict upcoming sales revenu…
Question 155: You manage a call center for a company that uses Dynamics 365 Customer Service. The call center's customer service manager wants to renew all expired entitleme…
Question 159: You are the resource manager for an electrical contractor that uses Dynamics 365 Project Operations. You need to track information about electricians' qualific…
Question 164: A company uses Dynamics 365 Sales and Dynamics 365 Customer Service apps. Technicians doing repair work should not have access to customer orders and invoices.…
Question 168: A company uses Dynamics 365 Field Service. A technician needs to create a checklist to determine the work that needs to be performed for a work order. You need…
Question 169: A company uses lead scoring models with Dynamics 365 Customer Insights - Journeys. You need to identify actions that affect lead scores. Which two actions shou…
Question 172: A company is using Dynamics 365. The company plans to converse with customers through social media. You need to recommend a solution that provides conversation…
Question 178: Technicians use specialized tools when visiting a client to perform a repair. A repair visit needs to be rescheduled if the equipment needed is already being u…
Question 180: You need a product that can display customer information from multiple sources in silos. Which product should you select?
Question 182: A company wants to be able to give quotes to customers from their parts list. You need to recommend a solution for the company. What should you recommend?