Microsoft Dynamics 365 Fundamentals (CRM) — Question 155

You manage a call center for a company that uses Dynamics 365 Customer Service.
The call center's customer service manager wants to renew all expired entitlements to increase the duration of entitlements from six months to one year.
You need to help the customer service manager make the changes.
Which status indicates that an entitlement must be renewed?

Answer options

• A. Draft
• B. Waiting
• C. Active
• D. Canceled

Correct answer: D

Explanation

The correct answer is D, Canceled, as this status indicates that the entitlement is no longer valid and needs to be renewed. Options A, B, and C represent statuses that do not require renewal since they either indicate an unfinished state or that the entitlement is still in effect.