Microsoft Dynamics 365 Fundamentals (CRM) Free Practice Exam Questions

75 real Microsoft Dynamics 365 Fundamentals (CRM) exam questions with answers and AI explanations. Microsoft certification prep — page 3 of 8.

Question 57: A company is implementing Dynamics 365 Project Operations to manage projects for customers. You are training project managers on how to enter statements of wor…
Question 58: A company sells and services clothing washing machines and dryers. The company uses Dynamics 365 Field Service. You need to proactively monitor customer's equi…
Question 59: A company has a large number of technicians that work in the field. You need to ensure that Dynamics 365 Field Service can automatically schedule work to minim…
Question 65: Which two Dynamics 365 Sales out-of-the-box features can you use to capture leads? Each correct answer presents a complete solution. NOTE: Each correct selecti…
Question 67: A company uses Dynamics 365 Customer Service. The company plans to use support queues to organize and monitor the progress of cases. Customer support agents wi…
Question 68: A company implements Dynamics 365 Customer Service for their support desk. Agents resolve issues based on their own personal experiences or they must try to re…
Question 69: You need to update inventory data for a company's warehouse. Which two record types can you use to update the inventory? Each correct answer presents a complet…
Question 70: You have a chart that displays a summary of accounts by industry. You need a chart that groups the account data by city instead of by industry. You must be abl…
Question 72: A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs. There i…
Question 76: An online retail company uses Dynamics 365 Marketing. Customers abandon carts with items after shopping on the company’s website. The marketing manager must se…