Microsoft Dynamics 365 Fundamentals (CRM) Free Practice Exam Questions

75 real Microsoft Dynamics 365 Fundamentals (CRM) exam questions with answers and AI explanations. Microsoft certification prep — page 4 of 8.

Question 79: A company is working with a potential customer on a multi-year contract. The customer decides to delay their decision to commit to the contract. You want to fi…
Question 81: A repair company offers five types of service-level agreements (SLAs). Customers can choose an SLA when they purchase a service contract. You define routing an…
Question 82: The CEO of a company asks you to provide basic reporting for Dynamics 365 Sales. The solution must have lists of records and visuals and must also support data…
Question 83: A company uses Dynamics 365 Sales and Dynamics 365 Customer Service. The management team wants to understand the benefits of the Dynamics 365 App for Outlook.…
Question 88: A company uses Dynamics 365 Field Service. The company sends employees to customer sites for repairs. Work orders are created for repairs. No customizations ha…
Question 91: You create a survey by using Dynamics 365 Customer Voice. You need to share the survey with customers. What are three possible ways to achieve this goal? Each…
Question 92: A company allows customers to submit cases through its website. A case type field on the webform has sales and service options. You need to add the case automa…
Question 93: A new salesperson has user access in Microsoft 365 and salesperson privileges in Dynamics 365 Sales. The salesperson cannot recall the Dynamics 365 Sales app U…
Question 95: A company plans to use Microsoft Power Platform. The company requires a solution that includes contact, account, lead, and opportunity tables. You need to reco…
Question 98: You are evaluating Dynamics 365 Customer Service for a company. A company executive needs to understand which knowledge management features are available. You…