Microsoft Dynamics 365 Fundamentals (CRM) — Question 88

A company uses Dynamics 365 Field Service. The company sends employees to customer sites for repairs. Work orders are created for repairs. No customizations have been made.

A work order status must be automatically changed to the correct stage with resources are booked.

Which three bookable resource statuses should you use?

Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Answer options

• A. Open-Unscheduled
• B. On Break
• C. Closed-Posted
• D. Traveling
• E. Scheduled

Correct answer: B, D, E

Explanation

The correct statuses are 'On Break', 'Traveling', and 'Scheduled' because these indicate that the resources are either en route to the job site or have been allocated to a specific task. 'Open-Unscheduled' and 'Closed-Posted' do not reflect active engagement with the work order and therefore are not suitable for automatic status changes.