Microsoft Dynamics 365 Fundamentals (CRM) — Question 91

You create a survey by using Dynamics 365 Customer Voice.

You need to share the survey with customers.

What are three possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Answer options

• A. Embed the survey in a webpage.
• B. Post the survey link on social media from Dynamics 365 Customer Voice.
• C. Have recipients receive a telephone call from Dynamics 365 Customer Voice with the survey.
• D. Have recipients open the survey by scanning a QR code from a mobile device.
• E. Send an email with the survey link from Dynamics 365 Customer Voice.

Correct answer: A, B, E

Explanation

Options A, B, and E are valid methods for sharing the survey, as they utilize online platforms effectively. Option C is incorrect because Dynamics 365 Customer Voice does not support conducting surveys via telephone calls. Option D, while feasible, is not a standard method provided by the platform for survey distribution.