Microsoft Dynamics 365 Fundamentals (CRM) — Question 83

A company uses Dynamics 365 Sales and Dynamics 365 Customer Service.

The management team wants to understand the benefits of the Dynamics 365 App for Outlook.

You need to explain the available features.

Which two features should you explain?

Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Answer options

• A. Track an email from Outlook to an existing sales order in Dynamics 365 Sales.
• B. Create a Dynamics 365 email template.
• C. Synchronize an appointment created in Dynamics 365 Sales to Outlook.
• D. Synchronize a custom field in the contact table to a user-defined field in Outlook.

Correct answer: A, C

Explanation

The correct features to highlight are A and C. Option A is valid as it allows users to track emails directly related to sales orders, enhancing visibility and organization. Option C is also correct since it enables synchronization of appointments, ensuring that users have consistent scheduling information across both platforms. Options B and D are incorrect because they do not directly relate to the core functionalities of the Dynamics 365 App for Outlook.