Microsoft Dynamics 365 Fundamentals (CRM) — Question 98

You are evaluating Dynamics 365 Customer Service for a company.

A company executive needs to understand which knowledge management features are available.

You need to describe the features.

Which three features should you describe?

Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Answer options

• A. Converting work orders to knowledge articles
• B. Creating multilingual knowledge articles
• C. Performing a full-text search
• D. Performing an image-based search
• E. Approving knowledge articles before publication

Correct answer: B, C, E

Explanation

The correct answers are B, C, and E because Dynamics 365 Customer Service allows for the creation of multilingual knowledge articles, supports full-text search capabilities, and includes an approval process for knowledge articles before they are published. Options A and D are incorrect as they do not represent features available in Dynamics 365 Customer Service's knowledge management functionalities.